Page Header Here
The Fairfield Emergency Communications Center (ECC) was initially established in 1990, as a combined and centralized 911 call center and answering point for both emergency and non-emergency requests for Police, Fire and Medical services in the Town of Fairfield, Connecticut. In March 2022, the Fairfield County Regional Dispatch Center officially opened and began operating out of its new state of the art facility!
![275169927-325841946239810-8851267771763787364-n-1-768x472jpg-649ab59f951e7](revize_photo_gallery/Divisions/Emergency Communications/275169927-325841946239810-8851267771763787364-n-1-768x472jpg-649ab59f951e7.jpg)
The opening of this Regional Dispatch Center is an exciting moment in time as each Town works to not only meet, but exceed, the increasing needs of the communities we serve. The Town of Fairfield continually seeks innovative ways to improve and modernize its municipal services and invest in the safety of our community. The opening of the Fairfield County Regional Dispatch Center is a prime example of how that is accomplished to ensure the residents of Fairfield are provided with the most efficient services possible when facing a crisis.
The FCRD is responsible for dispatching emergency services for the following:
- Fairfield Police Department
- Fairfield Fire Department
- Westport Police Department
- Westport Fire Department
- Westport EMS
- New Canaan Fire Department
![275070984-325841856239819-8709194401229992470-n-300x184jpg-649ab59dec27d](revize_photo_gallery/Divisions/Emergency Communications/275070984-325841856239819-8709194401229992470-n-300x184jpg-649ab59dec27d.jpg)
Dispatchers are charged with determining the location of an emergency, gathering information from the caller, assessing the information to determine the level and type of response that will be dispatched and then relaying the information to the appropriate first responders in the field. Information is passed along to first responders via the radio unless the information is particularly sensitive. All necessary follow-up notifications are also made by dispatchers.
The Fairfield County Regional Dispatch Center operates 24 hours a day, seven days a week.
Utilizing Technology
Telecommunications personnel are further responsible for monitoring and recording all calls for service using a Computer Aided Dispatch (CAD) system. Emergency Telecommunicators record all calls for service using this computer system as well as monitor the location and status of all Police, Fire and EMS units. Telecommunications personnel are also charged with analyzing and disseminating information from the Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) System. The COLLECT system provides access to in-state COLLECT files and access to two national systems: National Crime Information Center (NCIC) and International Justice and Public Safety Information Sharing Network (NLETS).
![275154425-325842036239801-2018195160632485430-n-300x184jpg-649ab77a87711](revize_photo_gallery/Divisions/Emergency Communications/275154425-325842036239801-2018195160632485430-n-300x184jpg-649ab77a87711.jpg)
COLLECT also provides dispatchers with access to other state systems and files such as:
- Department of Motor Vehicles (DMV)
- Sex Offender Registry (SOR)
- Protective Order Registry (POR)
- Department Of Corrections (DOC)
- State Police Criminal History (CCH) Weapons
- Offender Based Tracking System (OBTS)
- Paperless Re-Arrest Warrant Network(PRAWN),
- Immigration and Customs Enforcement (ICE),
- The International Criminal Police Organization (INTERPOL)
- Federal Bureau of Investigation (FBI) and more.
Extracting specific and precise information from the caller is critical in keeping First Responders safe and sending the appropriate help to the caller. Questions the dispatcher will ask depend on the type of incident being reported. Here is a sampling of what a caller should expect.
![275126857-325841989573139-8537982372510270985-n-300x184jpg-649ab8d4a413f](revize_photo_gallery/Divisions/Emergency Communications/275126857-325841989573139-8537982372510270985-n-300x184jpg-649ab8d4a413f.jpg)
For callers reporting suspicious activity, dispatchers will ask for descriptions of subjects and/or cars involved, as well as the nature of the suspicious activity.
For crimes in progress, the use of or insinuation of weapons, is most critical for officer safety; Also, dispatchers must get as many descriptions as possible and direction of travel for anyone that has fled the scene.
For car accidents, dispatchers will ask about injuries, air bag deployment and fluid leaks. If one party evades the scene, direction of travel and descriptions are critical.